Post Office is committed to making digital products and services accessible to everyone.

Our Accessibility Goals

As part of this Accessibility Policy we:

• follow WCAG 2.1 AA of the Web Content Accessibility Guidelines 2.1 for all digital projects and initiatives.

• conduct accessibility evaluations against the guidelines throughout development.

• engage with disabled people, understand their requirements and incorporate them into our scoping and planning for our digital presence.

• seek to continue to develop our platforms to improve accessibility on an ongoing basis.

Using this website

There are a number of features on this website that you can use to navigate and engage with the content. You can:

• change colours, contrast levels and fonts.

• view the website in both portrait and landscape orientation on mobile.

• navigate most of the website using just a keyboard.

• zoom in up to 400% without text overlapping for most content.

• navigate most of the website using speech recognition.

• listen to most of the website using a screen reader such as NVDA or VoiceOver.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know that some parts of this website are not fully accessible:

• The main navigation buttons may cause issues for keyboard and screen reader users.

• Some PDF documents may not be fully accessible to screen reader software. Contact us if you wish to request an alternative version of PDF content.

Providing feedback and reporting issues

We’re always looking to improve the accessibility of our platforms. If you are having difficulties accessing content, would like to receive content in a different format which supports your needs or want to provide feedback on the accessibility of this site, please contact accessibility@postoffice.co.uk.

This email inbox is monitored by Post Office Digital who will try to respond to you within 10 working days. To help us address your query, it would be helpful if you could identify the platform concerned as ‘Run a Post Office’ and provide as much detail as possible when describing any problems you may be experiencing.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you’re not happy with the response you receive from Post Office regarding accessibility, you can contact the Equality, Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Post Office is committed to making its websites accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, owing to the non-compliances and exemptions included within this Accessibility Statement.

Non-accessible content

Images and non-text content

• Some buttons may not have discernible text to help assistive technology users. (WCAG 2.1 success criterion 4.1.2) – applicable to third party hosted content only

Colour and contrast

• The colour scheme on the website does not provide sufficient contrast from some text and user interface components. (WCAG 2.1 success criteria 1.4.3 and 1.4.11)

Keyboard navigation and focus order

• All frames do not have a text alternative for assistive technology users. (WCAG 2.1 success criterion 2.4.1 and 4.1.2) – applicable to third party hosted content only

• ARIA role may not always be appropriate for the element. Assistive technology may not be able to interact with these intelligently, or may not be able to communicate the role to the user. (WCAG 2.1 Best Practice) – applicable to third party hosted content only

• The visual focus indicator is missing when navigating using a keyboard on some page. This may cause navigation issues for assistive technology users. (WCAG 2.1 success criterion 2.4.7) – applicable to third party hosted content only

• Some elements' accessible names are missing or are not appropriate for the element's purpose. (WCAG 2.1 success criterion 1.3.1) – applicable to third party hosted content only

Interactive components

• There are some interactive elements which do not communicate their role appropriately to assistive technology. (WCAG 2.1 success criterion 4.1.2) – applicable to third party hosted content only

Coding

• Not all li elements are contained within a ul or ol element. (WCAG 2.1 success criterion 1.3.1) – applicable to third party hosted content only

• The purpose of some links is not clear within its programmatically determined link context. This should be present to aid assistive technology users. (WCAG 2.1 success criterion 2.4.4) – applicable to third party hosted content only

• Custom buttons on some pages do not have a role. (WCAG 2.1 success criterion 4.1.2) – applicable to third party hosted content only

Content that’s not within the scope of the accessibility regulations

Third party content and links which are outside the control of Post Office are outside the scope of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared on 23/09/2020. It was last reviewed on 16/12/2020.

This website was last tested on 18/09/2020-22/09/2020. The test was carried out by AB Publishing Limited.

11 pages from runapostoffice.co.uk were selected to be audited, representing pages that have high usage and that contain different representative types of component. Pages were tested against WCAG 2.1 A & AA on Windows desktop with Firefox and NVDA screen reader and on mobile using an Android device with TalkBack.

A retest of issues that we had worked on was conducted by AB Publishing Limited on 30/11/2020-10/12/2020. The list of non-accessible content was revised on 16/12/2020.